Do you ship internationally?

Certainly. All shipping is via USPS and cost is calculated at checkout. Any duties, VAT, import taxes or brokerage fees are not included and are non-refundable. Please check with your local customs agency for estimated costs. We mark our products as 'Camera Accessories' and use the following HST code: 900691.

Please understand that we have no control over shipping or customs delays. To inquire about the status of your shipment or file a claim, please contact the carrier and your local post office or customs directly. 

Please be aware that USPS First-Class Package International Service is the most affordable shipping method but does not provide tracking and insurance and USPS will not open investigations or accept claims for packages shipped using this method.

For further information, please refer to our company's full shipping policy.

Is Meta35 compatible with my camera?

Check out our list of compatible cameras, to see all the tricks they can perform.  

Will the software work on my computer?

Meta35 works on Windows 7 and up, as well as OSX 10.9 to 10.12 inclusive. Sorry, OS X Kodiak users :(

What is your return policy?

Please refer to our return policy.

Is there anything I should know before starting?

If you're using a Nikon N90, N90s or F100, your camera will not record shooting data by default. You must set it to record data in Meta35 using Camera Setup.

How do I know if I have the latest version of Meta35?

Do this.

How do I contact support?

Please submit a ticket and include what OS, camera and Meta35 software version you're using and we will get back to you shortly.

Is there an online user manual?

Our video tutorials will give you the highlights, but if you want to know all the ins and outs, here's the full user manual.


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